Alakh Prakash Goyal Shimla University



Diploma in Front Office (FO)


Pass with 50% (GEN) / 45% (SC/ST) aggregate marks in 10+2 or equivalent.


The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They also evaluate the suitability of different procedures for a range of hospitality outlets.

Front office staff deals with whatever question the visitor has and put them in contact with a relevant person at the company. The front office receives information about the customers and will then pass this on to the relevant department within the company. The front office can also contact the marketing or sales department should the customers have questions. The most common work for the front office staff is to get in touch with customers and help out internally in the office. Staff working at the front office also deals with simple tasks, such as printing & typing tasks, sorting emails etc. Although front office staff might only need to perform tasks such as answering the phone, using the printer and fax machine, training is still needed for these tasks.

Diploma in Front Office course is related to imparting knowledge about service delivery systems, where employees engage with customers. It uses the parameter of labor identity to figure out the distinctive characteristics of a service. While applying for this course one should first and foremost ensure that he or she possesses the necessary aptitude and traits required for this kind of work. You should have the zeal and enthusiasm to learn the new way of life that will help you make the most out of this field. In this field, you need to be very flexible with your working hours. In this case, pleasing personality works the best. You are perfectly suited for this program if you are gentle and have a caring attitude.

Career Prospects

After completing the course, candidates will be able to find work in the hospitality sector. This sector is growing at a healthy rate in India. New opportunities are being created each day. The candidates can easily find jobs in areas such as hotels, resorts, tour agencies, travel agencies, and restaurants etc.

Here is a list of some of the job positions that a successful graduate can apply for:

• Front Office Staff • Front Office Executive • Customer Service Executive • Front Desk

Apart from the hospitality sector, jobs are also available in allied sectors such as travel, tourism, food and beverages production.

Duration: 1.6 Year | Total Fees: 35,000 per year